New scheme launched in Lancashire to help older people use the internet

help older people use the internet

An initiative to help older people use the internet has been launched in Chorley by Citizen’s Advice.


With more and more services requiring online registration and email correspondence, it is increasingly important for everyone to have access to the internet.

Following a successful scheme launched in Skelmersdale in the summer, weekly drop-in sessions will now be available across four locations to help people use various online services.

citizens advice
When are the sessions?
Mondays 10:30-16:30 at Clayton Brook Village Hall
Wednesdays 10:30-16:30 at Tatton Community Centre
Thursdays 10:30-16:30 at Lancaster Way Community Centre, Buckshaw Village
Fridays 10:30-16:30 at Buttermere Community Centre

Specially-trained Digital Champions will be on hand to guide people through everyday online tasks such as managing utility bills, Council Tax and benefit applications.

Diane Gradwell, Chief Executive of Citizens Advice Lancashire West, said: “More and more essential services are only accessible online and many of them need the applicant to have an email address.

“Our Digital Champions will be there to help and guide anyone through any of these online facilities
and also give them a point of contact for email,” she said.

“Whether it’s Universal Credit, disability Blue Badge applications, or any one of dozens of other everyday essentials, we are there to help.”

The training will also be available to those who do have internet access but wish to gain more skills.


There is no appointment necessary; however, if you are making a special trip, please call ahead on 0344 245 1294.


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